Technical support by phone, email, chat and pre-installed remote support clients can be cumbersome, time consuming and frustrating. User-friendly virtual assistance tools are critical for enhancing service levels, improving resolution times and minimizing costs. Moreover, technicians, trusted service providers and employees need access and control over unattended mission-specific PCs (such as file servers, application servers and database servers) from remote locations in order to provide routine or emergency support, administration or maintenance. SonicWALL® Virtual Assist is a remote support tool for distributed businesses and service providers that enables a technician to assume control of a customer’s Windows®, Macintosh® or Linux®
computer. Easily installed via a web browser, customers can give technicians instant permission to chat, transfer files, access and reboot their computer remotely to diagnose and fix problems. The easy-to-use customer web portal provides a familiar look and feel for Windows, Mac and Linux customers. Furthermore, the technician and standalone client facilitates the management and scheduling of the support queue. SonicWALL Virtual Assist allows tight integration by leveraging existing network and authentication infrastructures.

SonicWALL Virtual Access enables authorized users in distributed and service provider businesses to gain secure web-based access to their unattended Windows computers from anywhere. Available as an add-on license on SonicWALL Secure Remote Access (SRA) Series appliances, Virtual Access increases productivity by providing easy full access to remote unattended Windows desktops or laptops. By simply installing the Virtual Access agent onto a Windows computer with Internet access and a connection to the SRA appliance, an authorized user can connect to that computer from anywhere over the Internet. Users simply log into the SonicWALL SSL VPN web portal, and select the Virtual Access option to connect back to the unattended computer.